Deep knowledge, expertise and trustworthy recognition in Telco markets. BySide’s integrated platform shows a complete service model that guarantees improved lead to order generation while improving customer retention.
“Consumers are rapidly learning the value of digital through their experiences in other, more advanced industries, and they are coming to expect the same from their telecom operators. “
in PwC, Becoming a digital telecom: be bold, move fast
BySide for Telcos
Competitor targeting: Easily tailor your message according to the visitor’s current service provider, improving conversion rates
Savings calculator: Allow your visitors to automatically calculate how much they will save by switching - a way to help them reach conversion and to gather crucial information about their current spending, that can be used to personalise their journey further
Package configurator: Instead of guessing what your visitors want, just ask them! They will be happy to answer and you will be happy to see them convert.
Coverage test: Integrate BySide’s service with your own coverage test app, and all the information the visitor provides , as well as the results, will automatically become actionable - so you can use them in lead nurturing initiatives
Switching Assistance: Help your leads make a swift change from their current provider with a simple interface with tailored information on how to do it
NPS, Emotion and Customer Happiness: Understand the level of customer satisfaction with our feedback tools: either NPS or online surveys, voice contacts or chat - and instead of just building reports, use the results information to automatically deploy new actions
Holistic Customer View: Create a unique customer profile by integrating different IDs, used in different channels. Establish a single view of the customer, create and deploy multichannel campaigns, get feedback and automate actions based on it