Build dynamic customer profiles and journeys across all your online and offline touchpoints.view services
Automate workflows and free up your marketing and sales teams so they can focus on lead nurturing strategy rather than processes.view services
Ensure customer happiness and mix online conversions with Click2Call, Video2Call, Click2Chat, sms and email.view services
Collecting data from your business touchpoints is the first step, and using our simple
connectors and unified customer IDs, it really is a no-brainer. We then analyse it and use it
to deploy relevant and personalised content, delivering a tailored user experience for
optimised conversion and customer retention.
This process is accomplished through an integrated digital
platform with four service levels.
Know Know is where the magic begins. It’s the core process for building a shared memory of all unknown and known prospects and customers across all channels and touch points.
It continuously stores information on each visitor’s explicit preferences, implicit behaviour and visit intention.
Besides accumulating knowledge, BySide synchronises all interactions, independently of the device, channel or touch-point.
Act Know is where you start seeing the magic. It’s the process that provides comprehensive campaign management, real time personalisation, segmentation, a/b testing and multichannel marketing automation.
This is the point where you start building and extending relationships with your visitors and customer base to drive top-line revenue growth.
Reach Now extends the magic to a next level. It’s the process that unifies online and offline sales channels by combining offline contact actions with your online customer journey.
By mixing online journeys with voice (callback/click2Call and voice outbound), Video (Video2Call) and text (click2chat, sms and email) together with the Know Now and Act Now levels, you bring your channel management to a whole new level and start focusing only on what really matters: channel efficiency.
One Now is the point where it gets personal. It’s the process to streamline an identification strategy and personalisation campaigns, integrated with your CRM or any other internal system or touch point with customer data, creating the foundations for a truly efficient omni-channel strategy.
Improving and personalising the customer experience requires the right mix of new technologies, processes, knowledge and strategies designed to address the changing hierarchy of consumer demands and needs.
BySide has developed expertise in 3 main verticals:
Customers are more digitally connected than ever before and interact with retailers through multiple touch points. BySide Retail is a allin one solution for the next generation cross channel retail.more info
Online banking defines and redefines customer experiences across all channels. BySide Banking is a all-in-one solution for secure one-2-one personalisation and multichannel campaign management.more info
Telcos interested in enhancing their digital sales and marketing prowess face a channel role reinvention. BySide Telcos combines the technology and expertise needed to properly emphasize digital channels.more info
With more than 20 years of experience in web development and telecommunications, together with a strong marketing culture, we focus on creating innovative solutions while keeping technology simple.
We are running projects in 21 countries for global brands, activating personalised customer experiences for over 800.000 leads monthly, in business areas which range from Telecommunications to Banking, from Tourism to Retail.
More than 3 000 000 000 page requests
More than THAN 700 000 000 unique visitors handled
More than 48 000 000 voice minutes generated
More than 8 000 000 Leads generated
"BySide is a long-standing partner of Portugal Telecom, with whom we have been working to take advantage of the growing digital channel opportunity, helping us to transform online visitors into valuable commercial leads."
"With BySide we have increased the number of contact possibilities between our customers and our customer support centre. With more support, customers feel safer and buy more!"
"Thanks to BySide’s Click2Call, HP has been able to improve the quality of its customer support while managing online lead generation in a more effective way and with great results when it comes to converting into sales.”
MásMóvil is a sales-oriented company. In the online world, this means that we need to get the most from each visit and have the best conversion from visit to sale. BySide is the company which guarantees us the best ratios as well as a wider lead management control. For those reasons we have decided to trust them with our online service MásMóvil is a sales-oriented company. In the online world, this means that we need to get the most from each visit and have the best conversion from visit to sale. BySide is the company which guarantees us the best ratios as well as a wider lead management control. For those reasons we have decided to trust them with our online service."
“BySide became a strategic partner to La Redoute with the implementation of their Click2Call and Click2Chat solutions. This tool allows La Redoute to give customer support during the user journey. This partnership has evolved and now includes integrated solutions with our CRM, La Redoute's strong feature, giving more flexibility and agility to digital marketing campaigns."
“BySide combines technology, ethics and responsibility. It is a privilege to work with an excellent team which focuses their business on the quality of their services. Great customers can only be managed with great partners.”
"In a increasingly competitive market, it is imperative to choose each partner carefully. To OK! teleseguros, innovation is a critical success factor and the work done by BySide has been proving to be a valuable asset not only for their service’s innovative features, but also for their proactivity, flexibility, dedication and professionalism. BySide is a positive bet.”
"With a solid relationship with the customers through a differentiating service is one of our goals. Our partner since 2011, BySide has been continuously showing a strong customer orientation and has been very proactive. Added up to their competence, this has been helping Seguros Continente to become a benchmark of excellence."
I recognize BySide as a trustworthy partner from all these years of collaboration. A company that is focused on new technological solutions. A company that helps us, its customers, to reach future solutions, even before they have reached us!
BySide is a partner that has allowed us, in an agile and flexible way, to increase our conversion rates and provide better service to our users and customers thanks to its service …”
BySide's services and customer care are indispensable for the execution of our digital marketing plan.”
"At ZON, the customers are our driver and therefore we make a continuous effort to provide them with excellent service. Thus, we seek partners who are not only able provide us with the necessary tools to reach that goal but who can also guarantee innovative solutions, availability and adequate support while sharing our vision. Thanks, BySide!”
"Considering how far we have come in the reality of our digital economy, it is perhaps shocking to think about the pace at which it has been growing and evolving, and what it represents nowadays. As it keeps gaining ground, requiring a constant search for more and better services, an attitude that is present in the services provided by BySide - they add value and innovation to their partners’ businesses. These are the reasons that lead us to consider BySide as an asset to the evolution of the digital world and that of the online market.”
"In a world that the customer demands more availability, BySide services are undoubtedly a critical factor that has been keeping up with all business demands.”
"Expertos en gestión y conversión de los leads son los compañeros perfectos para una compañía orientada a ventas. Siempre comprometidos con nuestros objetivos ofrecen soluciones tecnológicas a todas nuestras inquietudes para aumentar las ventas.”