BySide won the EDPartners award in “Customer Relationship” category. The ceremony was hosted by EDP (Energias de Portugal), the largest energy provider in Portugal and a global player in the energy industry on the 29th of January, in Lisbon.

BySide was one of the winners of the 2nd edition of these awards that aim to recognize the best projects led by EDP and its partners in several business categories. BySide won the Customer Relationship category due to its work with the EDP Online project. It highlighted the relevance of the work and its impact in quality perception for EDP customer services.

Vitor Magalhães, BySide’s CEO and co-founder says BySide “has been working with EDP since the beginning of 2013 and the results are truly positive: we increased contact center conversion capacity by 300%, and online funnel conversion by 50%. Besides, we managed to create contexts and relevant contend to their visitors. (…) It has been a learning process for everyone involved”.

About BySide

BySide offers digital marketing solutions for Lead Activation, a coordinated effort to improve conversion rates for business opportunities generated across channels.

This is done through BySide’s own SaaS platform, a combination of customer data management and lead engagement solutions, with both marketing automation and personalization capabilities. BySide’s differentiates from other solutions in the market by being able to integrate functionalities that are usually scattered across many different tools into one single platform.

Besides being a technology provider, BySide proactively develops optimization strategies together with its clients in order to achieve their business goals through simple, yet powerful initiatives.

For more information:

www.byside.com
E.: vitor.magalhaes@byside.com

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