BySide Video2Call
Privileged and humanized contact with any potential Customers that access your site, increasing levels of confidence and satisfaction.BySide Video2Call is an extension of the Click2Call service, which allows you to humanize any contact with the company, in your website.
As it is an extension of the Click2Call service, there is no need for headsets or microphones as voice communication is made through the Customer’s telephone (fixed or mobile).
The BySide Video2Call interface, among other things, enables the following:
- Avoids inconveniences to potential Customers or actual Customers by using unidirectional video, which only allow the operator to be visualized;
- Humanizes contact through visualization of the operator, thus increasing the levels of convenience and confidence;
- Presentation of promotional videos while the customer is waiting or whenever placed on hold;
- The potential Customer or actual Customer receives personalized, immediate and free support in order to solve any doubts or to receive help for his/her purchase, which results in greater satisfaction;
- Should the customer, for whatever technical reasons, not be able to visualize the video, the voice call will happen in a normal way;
- Easy integration with any call centre, with no need for equipment changes;
- Simple and immediate integration with any Web site and with any Content Manager (CMS);
- Reduction of site abandonment rates, more online sales and greater conversion rates.