BySide Click2Chat

Strategic contact for providing personalized support and follow up to potential Customers and to Customers that may access your site.

BySide Click2Chat is an advanced Chat solution adapted to the operational needs of a call centre, integrating in a single interface: Customers, agents, experts or partners.

This solution provides direct and proactive access to Customer reception services and allows you to significantly improve the efficiency of sales cycles, by enabling behaviour analysis on the online channel and by providing smart adaptation to the Customer’s profile and to his/her respective needs.

Click2Chat, among other things, enables the following:

  • Offers a personalized contact by using the information on the profile of the potential Customer, his location or lead scoring (in order to take a cross selling or up selling decision);
  • Have access to the visitor’s profile and history in real time and convey to the operator all of the visitor’s relevant information;
  • It generates reports and indicators in real time and manages multiple reception points and schedules;
  • Presentation of promotional videos while the Customer is waiting or whenever placed on hold;
  • By using the context or segmentation information in order to guide the visitor to the most appropriate call centre, all of the customer’s browsing and reception is enriched and transformed into a positive experience with a high level of satisfaction;
  • The potential Customer or actual Customer receives personalized, immediate and free support in order to solve any doubts or to receive help for his/her purchase, which results in greater satisfaction;
  • Simple and transparent integration with any call centre, easily adapting to its operational requirements;
  • Simple and immediate integration with any Web site and with any Content Manager (CMS), with no need for the intervention of your IT department;
  • Reduction of site abandonment rates, more online sales and greater conversion rates.

By using the BySide Live Support you can safely extend the Click2Chat with:

  • Bidirectional assisted browsing actions (CoBrowsing);
  • Joint Form Filling;
  • Mark and note down specific areas in a given page (Markup).